Surf Bay Holidays Flexible Booking Option
From early 2026, when booking a holiday with us we offer our Standard booking option or you can upgrade to our Flexible Booking Option. Our Flexible Booking Option must be added at the time of booking and cannot be added at a later date.
Our Flexible Booking option is not a policy of insurance, nor does it replicate all the features of a typical holiday insurance policy. If you require insurance cover then you should contact an insurance broker authorised by the Financial Services Authority.
Summary
|
Feature |
Standard Booking Option |
Flexible Booking Option |
|---|---|---|
| Cost |
✅ Free |
❌ £25 |
| Admin fee for amends |
❌ £15 per amendment |
✅ Free |
| Unlimited amends for arrivals due 6 weeks + or more |
✅ £15 each |
✅ Free of charge |
| Amend arrival dates within 6 weeks & up to 48hrs before holiday starts |
❌ |
✅ Unlimited |
| Amend arrival dates 48hrs or less before holiday starts |
❌ |
❌ |
| Amend to higher price |
✅ Pay difference |
✅ Pay difference |
| Amend to lower price |
❌ No refund |
✅ Credit applied to your account |
| Cancellation- 6 weeks + or more |
✅ Refund (minus deposit & any booking amendment fees that may have been accrued) |
✅ Refund (minus deposit & flexible booking option fee where applicable)* |
| Cancellation- within 6 weeks & up to 7 days before your holiday starts |
❌ No refund |
✅ You may be eligible for a refund (minus deposit & flexible booking option fee)** |
| Cancellation- 7 days or less before your holiday starts |
❌ No refund |
❌ No refund |
*See below for full terms and conditions.
Standard Booking Option
Our Standard Booking Option is automatically applied to your booking at no additional charge.
Changes to your booking- Any amendments to your booking (this includes amending the start date, duration and accommodation type) will incur a £15 admin fee.
If you amend your booking and you select a higher price break you will need to pay the difference, if you select a lower price break, there will be no refund. We are unable to amend your holiday dates within 6 weeks of your arrival.
Cancelling your booking- You can cancel your booking up to 6 weeks before your arrival date and receive a full refund minus the cost of your deposit and any booking amendment fees that may have been accrued). All cancellations must be received in writing.
Unfortunately, we are unable to issue a refund if you cancel within 6 weeks of your arrival date. If you have arranged holiday insurance, then you may be able to claim any monies back via your holiday insurance provider.
Flexible Booking Option
Our Flexible Booking Option gives you added peace of mind, should you have to amend your booking, or cancel due to unforeseen circumstances.
Changes to your booking- Make unlimited changes to your booking (including amending the start date, duration and accommodation type) up to 48hrs before your arrival date without having to pay any admin fees. Amended arrival dates must be within 24 months of your original holiday arrival date. If you amend your booking and select a higher price break you will need to pay the difference, if you select a lower price break, you will receive a credit to your account.
Cancelling your booking- You can cancel your booking up to 6 weeks before your arrival date and receive a full refund, minus the cost of your deposit and Flexible Booking Option where applicable.
*The Flexible Booking Option will not be refunded if any booking amendments have been made between time of booking and cancellation’.
When cancelling within 6 weeks & up to 7 days before your arrival date, you can request a full refund (minus the cost of the Flexible Booking Option & deposit) in the following circumstances**;
• Any member of your holiday group being unable to join the full holiday because of illness, serious injury or jury service.
• Any member of your holiday group being dismissed for redundancy or given notice of dismissal for redundancy.
• The death of a member of your holiday group or an immediate family member.
All claims must be supported by proof to our reasonable satisfaction before any refund can be issued. We are likely to require a satisfactory document from a third party, for example a letter or certificate from a GP or treating doctor, an employer’s letter or a death certificate.
If you used vouchers or credit notes to pay for your holiday, we may be able to transfer them to another holiday with us but, unfortunately, we can't refund them or credit them back to your account.
If you cancel within 7 days, you will receive no refund. If you have arranged holiday insurance, then you may be able to claim any monies back from your travel insurance provider.